Terms & Conditions

Making A Purchase

All our prices are in UK pounds. The currency converter on each page will give you an approximate price in your local currency.
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit cards. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. Our web site is fully secure, so your card details remain safe

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed, using 128 bit SSL encryption. They are only decrypted after they reach our computer and they are not held in clear text on any web site.

Shipping And Handling

All orders are dispatched within 24 hours (subject to stock availability). You can monitor the status of your order at any time by clicking on the My Orders link. Delivery Times

• UK next day, but please allow up to 7 days from dispatch
• Germany, Austria & Switzerland 4 to 6 days from dispatch
• Other EU 6 to 8 days from dispatch
• Hong Kong and Asia 5 to 7 days from dispatch
• Australia & New Zealand 7 to 10 days from dispatch
• USA 7 to 10 days from dispatch

Our Shipping charges are determined by the weight of the products ordered.

Light and inexpensive Items will be despatched Royal Mail Recorded Delivery at a Cost of £3.95

Recorded Delivery orders are usually delivered within 2-4 days. A signature is required on delivery of the order.

Heavy or Expensive Items will be despatched via Courier (Parcel force Next Day delivery) at a Cost of £4.95

International order postage will be calculated by the system, please create an account first and enter your address to immediately see your postage costs if you live outside the Uk

Stock Items

Items held in stock will be dispatched within 48 hours of us receiving your order. If you have ordered a number of items, these will be dispatched as they become available. We will not hold up your entire order waiting for an out-of-stock item or new release to arrive in stock.

Out of Stock Items

In most cases, out-of-stock items are on order from the manufacturers. In some cases, we may be awaiting or researching information from one or more of our suppliers. When we receive the product, we will ship it to you promptly. Calder Pharmacy orders usually come into stock within 1 to 2 weeks but can occasionally take longer. If your order is not ready to ship within 10 days, we will send you an update via e-mail. If for any reason we determine that a Calder Pharmacy ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.

Fax and Mail Order

You can fax or mail your orders to us 24 hours a day.

Cookies

When you visit or purchase from our sites, “Cookies” is left on your PC to enable us to track your orders and supply other mutually helpful information. (See “Enabling Cookies” below). Wherever possible, we use “session cookies” which are deleted when you shut down your internet browser.

Enabling Cookies – Internet Explorer

• On the Tools menu in Internet Explorer, click Internet Options
• Click the Security tab.
• Scroll down and find “Cookies”
• Click on the “enable” button. This should then allow you to add items to your cart.

Returns Policy

At CALDER PHARMACY we want you to be happy every time you shop with us. So, in addition to your automatic right of cancellation, we have a “total satisfaction” guarantee. This means that if for any reason you are unhappy with your purchase, all you have to do is return it to us in good condition and unopened (seals in tacked) within 14 days and we will issue a full refund for the price of the item less a nominal charge of £2.50 for handling, insurance and re-stocking. We will be happy to refund the purchase price in full if the return is a result of our error or a defect (see below). Simply visit our Customer Service Centre. To make a return, please give the reason for the return and wrap the package securely. Then send it to our address below:

CALDER PHARMACY
Customer Service
55-57 Notting Hill Gate London W1 3JS

Phone:
020 7727 3185 (GB)
+ 44 20 7727 3185 (International)

Fax:
020 7243 0406 (GB)
+ 44 20 7243 0406 (International)
Email: help@calderpharmacy.com

Damaged or Defective Items

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. You can contact Calder Pharmacy by post, e-mail, phone or fax, at the address given above.

Complaints Procedure

At Calder Pharmacy we are constantly striving to improve all aspects of our Customer Care and welcome your input. Should you have any comments please go to our suggestions page should you have a complaint, Calder Pharmacy undertakes to deal with this within 2 working days of receipt. In fact, every effort is made to reply to your complaint on the day we receive it. Please e-mail help@calderpharmacy.com Your correspondence will be treated as confidential and you will be kept informed of the steps taken to resolve your problem. Should you feel that you have not received a satisfactory solution, then please call or e-mail our

Customer Service Director:
Telephone – 020 7727 3185
Email – customerservice@calderpharmacy.com
To improve the quality and effectiveness of our customer service your e-mails or phone calls may be monitored.

Calder Pharmacy Web site User Agreement

General
This Web site is owned and operated by FJM Calder Ltd, whose registered office is at 23A Littleton Road, Hampstead Garden Suburb, London, N2 0DN. For the purposes of these Terms and Conditions “We”, “Our” and “Us” refers to Calder Pharmacy. Please review these Terms and Conditions carefully before using this Web site. Your use of this Web site indicates your agreement to be bound by these Terms and Conditions.

Data Protection
Any personal information you supply to us when you use this web site will not be disclosed to any third parties.

Proprietary Rights

Copyright

All trade marks, copyright, data rights and other intellectual property rights in the materials on this Web site (as well as the organisation and layout of this Web site) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Web site or the underlying software code whether in whole or in part. However, the contents of this Web site may be downloaded, printed or copied for your personal non-commercial use.

Acceptable Use

You may only use this Web site in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Web site.

In particular, you agree that you will not:

Post, transmit or disseminate any information on or via this Web site which is or may be harmful, obscene, defamatory or otherwise illegal;

Use this Web site in a manner which causes or may cause an infringement of the rights of any other;

Make any unauthorised, false or fraudulent orders;

Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Web site including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;

Deface, alter or interfere with the front end ‘look and feel’ of this Web site or the underlying software code;

Take any action that imposes an unreasonable or disproportionately large load on this Web site or related infrastructure;

Obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks.

Without prejudice to any of our other rights (whether at law or otherwise) We reserve the right to:

cancel your order(s) without reference to you; and/or

deny you access to this Web site

Where we believe (in our absolute discretion) that you are in breach of any of these Terms and Conditions.

Changes to this Web site

We may make improvements or changes to the information, services, products and other materials on this Web site, or terminate this Web site, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Web site. Accordingly, your continued access or use of this Web site is deemed to be your acceptance of the modified Terms and Conditions.

Links to Other Web sites

This Web site may include links to other internet sites. We do not endorse any such web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such web sites remains solely at your own risk.

You may only link to this Web site with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial.

Limitation of Liability

In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether Calder Pharmacy on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Disclaimer of Warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this Web site. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.
Indemnification
You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.
Miscellaneous

These Terms and Conditions contain all the terms of your agreement with us relating to your use of this Web site. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated.
Calder Pharmacy makes no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded neither from this web site, nor for the availability of the download sites where applicable.

All software products downloaded from any section of this web site or via a link pointed to by this web site are downloaded, installed, and used totally and entirely at the users own risk.
Your use of this Web site, any downloaded material from it and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish Courts. We reserve the right to bring proceedings in the Courts of the country of your residence.

Throughout this web site the terms “partner(s)” and “partnership(s)” are used to refer to individual marketing or co-operation agreements and not to any relationship which has specific legal or tax implications.
CALDER PHARMACY cannot therefore accept any liability for the conduct of these partner organisations.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
A person who is not a party to this contract has no right under the Contract (Right of Third parties) Act 1999 to enforce any terms of this contract but this does not affect any right or remedy of a third party which exists or is available a part from that act.
Calder Pharmacy shall not be considered to have waived any right under these terms and conditions because of failure or delay in exercising that right.
Registration. Certain sections of this Web Site require you to register. If registration is requested, you agree to provide Provider with accurate and complete registration information. It is your responsibility to inform Provider of any changes to that information. Each registration is for a single individual only, unless specifically designated otherwise on the registration page. Provider does not permit a) anyone other than you to use the sections requiring registration by using your name or password; or b) access through a single name being made available to multiple users on a network or otherwise. You are responsible for preventing such unauthorised use. If you believe there has been unauthorised use, you must notify Provider immediately by emailing legalnotices@calderpharmacy.com
Errors and Corrections. Provider does not represent or warrant that this Web Site or the Content will be error-free, free of viruses or other harmful components, or that defects will be corrected or that it will always be accessible. Provider does not warrant or represent that the Content available on or through this Web Site will be correct, accurate, timely, or otherwise reliable. Provider may make improvements and/or changes to its features, functionality or Content at any time.
Last updated: 01/07/07© Calderpharmacy.com, 2007